Refund Policy

Thank you for choosing AzEvisa.az. Please read this policy carefully before submitting your application, as it explains when fees are refundable, when they are not, and how refund requests are handled.

The total fee charged by us upon submission of your application consists of two components:

• Government / Authority Fee: the fee charged by the relevant Azerbaijani authorities for processing your e-Visa application. This fee is collected on your behalf and remitted directly to the authorities.
• Service / Administration Fee: our fee for providing you with assistance, form review, submission, and support services.

Both components are displayed transparently at the time of payment.

We have no control over the visa decisions made by the competent authorities of the Republic of Azerbaijan. If your visa application is refused, this is a decision of the relevant government authority and not a failure of our services.

In the event of a visa refusal:

• The government fee will not be refunded.
• Our service fee will not be refunded.
• We will inform you of the refusal as soon as we receive notification from the authorities.
• We may, at our discretion, offer assistance in submitting a new application at a reduced service fee.

If you believe the refusal was caused by a processing error on our part, such as incorrect submission of data despite correct information provided by you, please contact us within 7 days of receiving the refusal notice so we can investigate.

To request a refund, please contact our support team and include the required information below:

• Email: support@azevisa.az
• Subject line: 'Refund Request – [Your Full Name] – [Application Reference Number]'
• Include: your application reference number, the reason for your refund request, and any supporting documentation

We will acknowledge your request within 2 business days and provide a decision within 10 business days of receiving all required information.

Approved refunds will be processed to the original payment method used at the time of application. Processing times may vary depending on your payment provider:

• Credit or debit card refunds: typically 5–10 business days
• Other payment methods: as per the provider's standard timelines

We are not responsible for any delays caused by your bank or payment provider.

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. If you initiate a chargeback without first contacting us, we reserve the right to dispute the chargeback and provide all relevant documentation to your payment provider demonstrating that our services were duly rendered.

Fraudulent or unjustified chargebacks may result in termination of your account and, if applicable, may be reported to relevant authorities.

We reserve the right to amend this Refund Policy at any time. Any changes will be effective immediately upon publication on our website. The refund policy applicable to your application is the version in force at the time of payment.