Privacy Policy

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have regarding your data.

When you use our services, we may collect the following categories of personal data:

• To process and submit your Azerbaijan e-Visa application on your behalf
• To communicate with you regarding the status of your application
• To provide customer support and respond to your enquiries
• To send you confirmation emails and important service-related notifications
• To comply with legal obligations and regulatory requirements
• To prevent fraud, misuse, and unauthorised access to our services
• To improve our website performance and user experience through analytics
• To send you optional marketing communications with your prior consent

• Contract performance: processing is necessary to provide the visa application service you have requested.
• Legal obligation: we may need to retain or share certain data to comply with applicable laws.
• Legitimate interests: we may process certain technical data to ensure the security and functionality of our platform.
• Consent: for optional communications such as newsletters, we rely on your explicit consent, which you may withdraw at any time.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general:

• Application data is retained for up to 5 years for compliance and audit purposes.
• Technical logs are retained for up to 12 months.
• Marketing data is retained until you withdraw consent.

After the applicable retention period, your data will be securely deleted or anonymised.

We use cookies and similar tracking technologies on our website. For detailed information, please refer to our Cookie Policy.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure servers with restricted access controls
• Regular security assessments and vulnerability testing
• Staff training on data protection and confidentiality

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

Your data may be transferred to and processed in countries outside your country of residence, including the Republic of Azerbaijan and other countries where our service providers operate. We ensure that appropriate safeguards are in place, including standard contractual clauses, to protect your data in accordance with applicable law.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: request a copy of the personal data we hold about you.
• Right to Rectification: request correction of inaccurate or incomplete data.
• Right to Erasure: request deletion of your data under certain circumstances.
• Right to Restriction: request that we restrict the processing of your data.
• Right to Data Portability: receive your data in a structured, machine-readable format.
• Right to Object: object to processing based on legitimate interests or for marketing purposes.
• Right to Withdraw Consent: withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@azevisa.az. We will respond to your request within 30 days.

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can take appropriate action.

We may update this Privacy Policy from time to time. Any material changes will be communicated via email or a prominent notice on our website. The updated policy will indicate the effective date at the top of the document. Your continued use of our services after any changes constitutes your acceptance of the revised policy.