Refund policy

All users that have made their application through us must know that all payments done are non-refundable and non-changeable.

If you want to request a refund once your application has been submitted unfortunately it won't be possible to refund the Government fee, but you can apply to be considered for receiving a refund of the agency application service fee. Unfortunately if you have received your approved application, a refund will no longer be available.

The full refund will be possible if the application has not been started to be processed and we get the request for the cancellation in 1 day after payment issue.

If you need to request a refund, email us at [email protected]

All refund requests we receive will be processed within 72 hours of the initial request. Please include the following information in your refund email: Your reason for the request Your full name (as appears in your passport) Your application ID The email used to make the registration on this website.

Please kindly note: All package bookings done at website are non-refundable and non-commissionable.